FAQ


HOW SHOULD I CARE FOR MY BAG? 
For our huipil collections we recommend only spot cleaning. Never machine wash or dry your bag. Our huipils are upcycled and therefore may snag.  Never pull a loose thread.  You can use scissors to cut the loose threads.  You can use a dot of clear fabric glue to secure the end of the loose thread down to prevent fraying.

For our leather we recommend leather conditioners, but you may let the your natural skin oils condition the bag. 

Founders Imports is not responsible for damages that may occur during care for merchandise; including but not limited to washing, drying and/or dry cleaning.

WHAT PARTS ARE ACTUALLY HANDMADE? 
The whole bag! The bags are made from up-cycled huipils that take 2-3 months to make and are 5-10 years old. Our huipils are then hand washed and prepared to be cut for the bags. The leather is hand treated and cut. A sewing machine is only used during the final stage of making our bags to sew the leather trim to the huipil. 
 
WILL THERE EVER BE TWO ITEMS EXACTLY THE SAME?
Short answer, no. Since all of our weavings are done by hand and all bags are made with upcycled huipils, no two weavings will ever be exactly the same. We may have products that are similar in style or color if they come from the same village. Know that you will have one of a kind piece of art that literally no one else has.

THERE ARE IMPERFECTIONS ON MY BAG, IS THIS NORMAL? 

We use the highest quality genuine full hide leather. The spots are organic and natural to the hide. Over time, the leather may darken due to the oils from your skin and direct sunlight, further enhancing the natural look and feel of your handbag. Exposure to water, liquid, oil, makeup, and permanent dyes like this can unfortunately leave permanent stains. 

All bags are made using upcycled huipils(a Guatemalan woman's blouse) that have been created and loved in their previous life. Their imperfections and variations in color and texture are the prized characteristics of our unique bags. These qualities are the nature of the bag and give your bag character and luster that mass-produced bags lack.

ARE YOU FAIR TRADE CERTIFIED?
We are a small, new company and not yet fair trade certified. However, products are made in fair working conditions and for fair, above market wages accurately reflecting the value of their efforts, in ways that honor the importance and integrity of local, regional and global ecosystems.

WHERE DID MY BAG GO?
Each bag is created with upcycled huipil and one-of-a-kind. Once a product is sold we remove it from our site. 

DO YOU TAKE CUSTOM ORDERS?
We want to here from you. As of right now we do not take custom orders.  However, if you have a special request please email info@foundersimports.com, because we create the bags for YOU. We want to know what you want to see!

WHEN CAN I EXPECT MY ORDER? 
We ship within 48 hours of receiving an order, using USPS. Standard shipping is 1-3 business days.

WHAT IS YOUR RETURN POLICY? 
Items purchased full price unused may be returned for a refund/exchange within 2 weeks of purchase minus 10% restocking fee.  All sales are final with items purchased on sale or with a discount code. See Returns & Exchanges for more details.

DO YOU SHIP INTERNATIONALLY?
Yes, we do! International shipping is automatically calculated with DSL shipping rates.  Please be aware that customs and duties taxes may be charged and are determined by the destination country upon arrival. These are not included in your shipping costs. Founders Imports is not responsible for these fees and cannot determine how much they will be.