We want you to LOVE your Founders Imports purchase. If you have questions or concerns with your order please email email@example.com. Please include your name and order number in your email.
We accept returns on all full-price orders within 14 days from the day the merchandise is delivered. A 10% restocking fee will be charged to all returned orders. The merchandise must be returned in the exact condition in which it was shipped in order to receive a refund.
Shipping and handling charges are not refundable. The customer is responsible for return shipping. We recommend purchasing tracking and insurance, as we cannot accept responsibility for lost/damaged returns.
To return items please contact firstname.lastname@example.org. Be sure to include your name, and order number in the subject line of the email. Return Authorizations are given via e-mail only.
Please include with your return a copy of your order slip. Please allow up to 7 business days for your refund to be processed. You will receive a confirmation by email when your return is complete.
Our products are one of a kind and sell out quickly. We suggest if you would like to do an exchange, and it meets the requirements, place a new order for the exchange bag to insure you get the one you want.
We cannot pull a bag from the website before we process the returned item. Please make sure to be in contact with us about your exchange.
*All sale merchandise is final sale. No returns or exchanges.
UPON RECEIPT OF RETURNED GOODS, FOUNDERS IMPORTS RESERVES THE RIGHT TO DENY THE RETURN IF IT DOES NOT MEET THE COMPANY RETURN POLICY REQUIREMENTS.